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Sage 50 opening explorer folders

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tonyt198
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Sage 50 opening explorer folders

Post by tonyt198 » 09 Oct 2014, 13:10

Wonder if anyone can help solve this issue.

When a user goes into a product or customer record, the record window opens along with an explorer window with a file address for the attachment folder. It happens whether it has a memo attachment or not, but I would like to stop the file explorer window from opening.


Any ideas?

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brucedenney
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Re: Sage 50 opening explorer folders

Post by brucedenney » 16 Oct 2014, 08:35

Does this happen on all installations or just one PC?

Does this happen if you open a customer record in the Demo Data?
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tonyt198
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Re: Sage 50 opening explorer folders

Post by tonyt198 » 23 Oct 2014, 15:40

This happens on all installlations.

Any ideas to the cause, I cannot try with the demo data as it is not currently avaiable.

tonyt198
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Re: Sage 50 opening explorer folders

Post by tonyt198 » 12 Nov 2014, 10:03

Bit more information now, using the demo data it will open an explorer folder when going into a customer record and product record.

It only does this on certain machines, not user linked. A user could change computer and it wouldn't have this problem.


Thanks

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brucedenney
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Re: Sage 50 opening explorer folders

Post by brucedenney » 17 Nov 2014, 09:49

I suspect those machines that exhibit this behaviour have something external to sage configured to create that behaviour.

A macro perhaps?
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