Bank module not showing

carolna · Post by **carolna** » 08 Oct 2014, 13:29

Hi. I've started up my Sage this morning and everything's working perfect except the Bank Module. When I click on it it's a blank screen. Does anyone know how I can fix this?

Post by **brucedenney** » 08 Oct 2014, 16:00

Is check data broken as well?

Sounds like it could be corrupt data.

Try a reindex and compress, backup first.

carolna · Post by **carolna** » 09 Oct 2014, 12:16

No check data's not working either. How do I reindex & compress? Thanks

Sorry meant to say can't get into File Maintenance to do this

Post by **brucedenney** » 09 Oct 2014, 14:42

Reindex and Compress is in File>Maintenance

carolna · Post by **carolna** » 10 Oct 2014, 09:37

I can't get into maintenance either. When I click on close all other windows the maintenance box doesn't show. Any ideas? Is there another way to get into maintenance?

Post by **brucedenney** » 10 Oct 2014, 11:14

Your data is badly corrupt and probably unrecoverable.

You need professional assistance to verify the position.

However, I could walk you though deleting your data and restoring your last backup.

carolna · Post by **carolna** » 10 Oct 2014, 13:34

Ooh sounds tricky lol

megan223 · Post by **megan223** » 20 Oct 2014, 17:32

I have just had this problem at work. The bank module is blank and I cannot access the maintenance. I have restored a back from a couple of days ago when everything was fine however the bank module is still blank. Any advice?

seanosdelgardo · Post by **seanosdelgardo** » 21 Oct 2014, 10:09

Same thing here to, as well as the maintainanace module not showing. Not just on one account, on all4 of the datasets we use.

Dodgy update??

Post by **brucedenney** » 21 Oct 2014, 10:34

The people experiencing this are on different versions of Sage 50 so unlikely to be an update to Sage.

My guess, in the absence of any further feedback from the users, is that the data is being corrupted by anti virus software, but there are som many things it could be.

If you can't get into maintenance then things are not good.

seanosdelgardo · Post by **seanosdelgardo** » 21 Oct 2014, 10:57

Rght just had a chat with a very helpful man on the tech team.

If you are running a copy of Avast antivirus, it would seem that Acast has been quarantining sage files by mistake which in turn is casuing this issue.

Open up your virus chest in Avast, find the sage files and restore them.

This has solved the issue for us. Information on this one can be found at :

http://www.sage.co.uk/asksage/viewartic ... 34&DIV=SBD

Hope this helps everyone else.

Sean.

megan223 · Post by **megan223** » 21 Oct 2014, 15:06

Yes, I've spoken to Sage support also and can confirm that my anti virus software has removed the sage files.

All restored and working again

carolna · Post by **carolna** » 31 Oct 2014, 13:51

I've been using avast too. Problem sorted. Thanks

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