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sage 2011 crashes with no login prompt

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pilch123
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Joined: 16 Sep 2013, 09:35
Sage Version: v2011 17 UK/Europe/Africa

sage 2011 crashes with no login prompt

Post by pilch123 » 16 Sep 2013, 15:17

Hi All,

I was wondering if anyone has had this issue or knows of a way to fix this.

I recently updated my clients laptop from xp to windows 7. Everything is working fine and I have set up the network that was currently there before.

However, sage 50 2011 has stopped working. You can click on the sage.exe and the logo panel will appear. However, afters 15 seconds this will disappear without any login prompt.

I believe I have change the path to the database, as this is different from xp and win7.

Am I missing something? is there a setting that i need to change? i have tried to find new installation files for sage 50 2011 but I am not having much luck there either.

Thank you for time in advance

Richard

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brucedenney
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Posts: 4664
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Sage Version: v30 UK/Europe/Africa

Re: sage 2011 crashes with no login prompt

Post by brucedenney » 16 Sep 2013, 16:27

For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

pilch123
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Posts: 2
Joined: 16 Sep 2013, 09:35
Sage Version: v2011 17 UK/Europe/Africa

Re: sage 2011 crashes with no login prompt

Post by pilch123 » 23 Sep 2013, 09:38

Can anyone point me in the correct direct for the installation and setup files for this please?

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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: sage 2011 crashes with no login prompt

Post by brucedenney » 23 Sep 2013, 09:58

Assuming you have removed al remnants of the previous install I would install it in the default directory that the installer prompts you with.

This will change depending on the operating system you are using.

For a 64 bit operating system it would typically be C:\Program Files (x86)\Sage
For a 32 bit operating system it would typically be C:\Program Files\Sage

If the installer prompts you with something strange, then it suggests that something has been left behind and things are still not clean.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

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