Hi there,
As a newbie to the world of Sage & accounts Im struggling on a few points so please bear with the questions which could actually be really simple!!
Having entered bank payments and supplier payments Im coming to the point of bank reconciliation - however, I have a situation where a customer has overpaid by a small amount.
I posted a credit for the difference on the customer account but this does not seem to reflect in the bank account balance.
Have I missed a step?
thanks folks.
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posting customer credit
- brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Posted a credit?
sounds like you entered the wrong amount as the customer receipt.
If you had entered the correct amount you would have ended up with a small payment on account which would require an invoice to counteract.
I would enter the customer receipt for the small over payment now, this should enable you to finish off the bank rec.
If you raised a credit on the customer account, I can't understand why. Perhaps you entered the customer recipt as a penny under rather than a penny over and you are 2 p out?
sounds like you entered the wrong amount as the customer receipt.
If you had entered the correct amount you would have ended up with a small payment on account which would require an invoice to counteract.
I would enter the customer receipt for the small over payment now, this should enable you to finish off the bank rec.
If you raised a credit on the customer account, I can't understand why. Perhaps you entered the customer recipt as a penny under rather than a penny over and you are 2 p out?
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