posting customer credit

[maccers]

Hi there,

As a newbie to the world of Sage & accounts Im struggling on a few points so please bear with the questions which could actually be really simple!!

Having entered bank payments and supplier payments Im coming to the point of bank reconciliation - however, I have a situation where a customer has overpaid by a small amount.
I posted a credit for the difference on the customer account but this does not seem to reflect in the bank account balance.
Have I missed a step?

thanks folks.

[brucedenney]

Posted a credit?

sounds like you entered the wrong amount as the customer receipt.

If you had entered the correct amount you would have ended up with a small payment on account which would require an invoice to counteract.

I would enter the customer receipt for the small over payment now, this should enable you to finish off the bank rec.

If you raised a credit on the customer account, I can't understand why. Perhaps you entered the customer recipt as a penny under rather than a penny over and you are 2 p out?

[maccers]

hi bruce,

you're right, i did enter the wrong fig on the customer receipt as i thought i would just clear the invoice amount..

thats sorted now, thank you for the reply.