SageForum for UK versions of Sage 50- Help and support.

Whilst the underlying principles are unchanged, the look, feel and functionality are so different that in my opinion, you'd be ill-advised to try to learn current versions from a guide to V10.

devonia259 wrote:Hi
The invoices all go as expected, no problems at all. It is the statements that are problematic.
Can you help.
Thanks
Neil

Check you're using an email layout or report option?

If that doesn't work feel free to PM

Your bad debt provision is the amount that you think won't ultimately be paid. Quite how Sage is expected to that is beyond me!

nickmoul wrote: a laptop. Does not occur on windows 7 running on desktop.
.

What type of laptop, f I may make so bold?

Categories? Reports defaulting to cats 1 - 999 and you importing null?

Yes. However when I try to e mail an individual report it says I have not set up the report email system yet. But it works without demurr if you run it for all of them? That's odd. If you're running an email report and getting that response it's usually because either a) you haven't set up the email...

It's all in the balance sheet...

I've confused myself, now,. I'll try and elucidate tomorrow.

delete queue.dta

Glad it worked!

Well, whichever way you go it's going to be ugly and painful... Firstly - stop the rot. Make sure each debtor is billed on a single account in future. Secondly - tidy up the mess. I think I'd go for a minimum change approach. That's to say, try to allocate payments without adjustments. If it works, ...

Not unless you've, er, archived a data set, e.g. at year end. Otherwise they're deleted.

checking for errors in the data being backed up doesn't guarantee that the backup will be successful or restorable. USB stick, perchance? Restore your previous backup? Restore the backup to another PC and see what happens? Re-input the missing accounts? Start with a blank set of data and reconstruct...

File > Maintenance > reindex & compress may help, but I'm more inclined to suspect that it's the file system that needs maintenance - e.g. defrag with a serious tool like diskeeper.

bcmw wrote:each induvidual store set up as induvidual debtors,

Well, that's the root of your problem - use one account with different delivery addresses.

As for sorting out the current mess, version details would give us a clue as to the options available to you.

the manual? it's on a pdf on the disc and in your program directory, if i recall correctly