I have issued a credit note to a customer.
Eventually I paid the credit note by cheque.
How I am to go about the payment? What steps should I do?
When I try affecting a payment, I am only allowed to pay balances in the nominal ledger..
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Re paying a credit note
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brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
What version of Sage 50 are you running, later versions have a different method.
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brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
I assume that you now have a customer account with a negative balance for the amount that you are going to write out the cheque.
In the bank make a bank payment to 9999 for the amount T9 tax code (use another nominal code is 9999 is not your mispostings account)
In the customer ledger enter a batch invoice to 9999 tax code T9 for the same amount, putting words like "customer Refund" in the description, so it is clear this is not an invoice but a refund.
In the bank make a customer receipt for 0 and match the credit against the invoice.
In the bank make a bank payment to 9999 for the amount T9 tax code (use another nominal code is 9999 is not your mispostings account)
In the customer ledger enter a batch invoice to 9999 tax code T9 for the same amount, putting words like "customer Refund" in the description, so it is clear this is not an invoice but a refund.
In the bank make a customer receipt for 0 and match the credit against the invoice.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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