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back up files

Sage 50 general help forum - Free help and support for all general issues
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sarah

back up files

Post by sarah » 06 Jul 2007, 09:22

I have tried to send a back up of my all files from sage to my accountants so that they can work on my year end. This was completed ok last year

I am using Financial controller sage 50 version 11.

I have tried sending the file via email but the accountants are unable to open file with error message 'incorrect back up disk 30059.

I also took my computer to them and they tried to extract via an external drive but still unable to do it.

does this mean i have no back up and is it a sage problem or a computer problem.

I have also tried backing to cd, message i get is 'no disk in drive'. I have saved on disk many times so I'm not sure why this is happening.

please help :(
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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Post by brucedenney » 16 Jul 2007, 15:49

Could be a strange data issue.

Nothing obvious I can think of to cause it.

I would get a good known backup before digging any deeper, you might suffer significant data loss running maintenance fix routines etc.

PM me if you need help.
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