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Search not working

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simon
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Search not working

Post by simon » 01 Sep 2016, 08:29

In one of the companies I have set up on Sage 50 the search functionality doesn't work on the Transactions screen.

For example, if I type in a transaction number I know to exist, nothing is returned.

I have tried reindexing, but that has had no effect.

Has anyone else experienced similar? And know how to fix?
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brucedenney
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Re: Search not working

Post by brucedenney » 01 Sep 2016, 09:03

Have you got a filter in place? Click on filter and clear it to be sure.
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simon
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Re: Search not working

Post by simon » 02 Sep 2016, 14:22

Sorry should have said, no filters in place
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brucedenney
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Re: Search not working

Post by brucedenney » 02 Sep 2016, 16:06

Do transactions show on the list.
If you search for some thing you can see can it be found.
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simon
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Re: Search not working

Post by simon » 29 Sep 2016, 11:52

Transactions show on the list before doing a search. But when I enter a search term and hit return (or click on the magnifying glass), no transactions are shown.
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brucedenney
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Re: Search not working

Post by brucedenney » 29 Sep 2016, 15:19

Have you checked there is nothing in the filter/search.

When you use the search box, any criteria on the main filter/search also get applied.
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simon
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Re: Search not working

Post by simon » 04 Oct 2016, 08:00

Yes, I've checked, no filters applied (no red no-entry signs are showing).
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brucedenney
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Re: Search not working

Post by brucedenney » 04 Oct 2016, 15:20

The filter/search WILL be applied if there is anything in it, even if it is not applied right now it will be as soon as you type something in the search box.

Please go to the filter/search and clear it then try again.
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simon
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Re: Search not working

Post by simon » 05 Oct 2016, 07:44

Thanks Bruce!

It wasn't obvious that it would work like that.

Much appreciated.
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