Paying off Credit notes

[JackStokes]

Suppliers often issue credit notes - sometimes they send us a cheque for them or a Direct Credit to the bank - how do we pay these off - Sage will not accept a negative entry - if the orriginal entry is outside the month - you cannot really delete it in maintenance? Any help will be greatly appreciated

[brucedenney]

Version 2007 has a new transaction to do this, so I assume you are on an earlier version.

You do two transactions.

An "invoice" tax code T9 to 9999 for the amount being refunded, a bank receipt to 9999 for the same amount. The two transactions cancel each other out in 9999 so the net transaction is from the supplier account to the bank.

The invoice and the "credit balance" need to be matched off in the supplier account in the same way you match a credit note against an invoice.

[JackStokes]

Thanks for that - we are on version 11. We do as you suggest - but really this ought to be sorted - we have many suppliers who sometimes send invoice - sometimes credit - it is mindless that they cannot be paid of through the bank.

[brucedenney]

It is sorted in the latest version, you just need an upgrade...

http://sage.support.makingithappen.co.uk/sales.htm