Recurring Payments Duplicated

[johnwillow]

Hi

I'm new to this forum but hoping that someone can advise me about a problem that we have had for some time now.

I have three companies accounts on Sage L50 V11 and 4 users with data held on a server. Between the companies there a quite a lot of recurring payments set up on the current account. From time to time Sage duplicated some pf these payments. What happens is for example that I get two identical monthly transaction with the same date. When you look at the recurring payment screen the date that the next payment is due has incremented by two months, i.e. it does not really duplicate them it posts two months at once on the same date & omits the next months payment.

I noticed that this happenned last week to four recurring payments that were made on the same date and the same company. This is an intermittant problem and deleting and re-entering the recurring transaction does not cure it. It is not always the same transactions, it ocurrs to random transaction in random companies.

I work around this problem by using the maintenace screen to redate the duplicated payments to same date in the following month. I have to wait until the due date to do this to avoid the forward dating problem.

Is this a bug in the version of sage that we are running or does anyone have a solution to preventing this annaying problem.

[brucedenney]

Had you run the reccuring payments option the previous month?

[johnwillow]

Hi Bruce
Thanks for the reply. Yes we ran them the previous month.

Sage brings up a reminder when you logon each day if there are recurring payments or invoices due. We always run them on that reminder. I guess you were probably thinking that they were omitted the previous month but that is not the case.

This problem occurs quite frequently but it is not consistent. i.e. it is not the same transaction/dates every time it happens. What it does with say a monthly payment is to post two on the same date and increment the 'next payment due' by two months. It therefore omits the following month's payment as it has already been posted a month early. Hope that makes sense.

John

[brucedenney]

I assume you have applied all the latest patches for V11 and are on v11.01.0035

I have never seen this before.

Just to me clear.

The payment fails to trigger one month.
The next month is triggers twice.

Have you been able to spot any of these during the time when they have failed to trigger and they trigger twice?

It is unlikely that it is truly random, more likely something obscure.

Is is always the same user who runs this

Is it always done on the same workstation?

Is it different items or always the same item(s) that fail?

Do they always do them as soon as they pop up or do they wait until one point in the month to do them?