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Sage 50 Accounts Upgrade from v18 to v19

Sage 50 general help forum - Free help and support for all general issues
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cotton
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Sage Version: v2013 19 UK/Europe/Africa

Sage 50 Accounts Upgrade from v18 to v19

Post by cotton » 12 Jan 2015, 18:42

Hi,

I have installed the Sage 50 accounts software onto our server which has worked fine, however when I try to upgrade the data I get an endless error stating the QUEUE.DTA is in use, please wait until the file is available. I have tried to rename and delete the file from the Sage share but it just re-creates it. I have double checked and all users are logged out of the system, is there anything else this could be?

Thanks
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brucedenney
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Sage Version: v30 UK/Europe/Africa

Re: Sage 50 Accounts Upgrade from v18 to v19

Post by brucedenney » 13 Jan 2015, 10:06

Reboot to clear all file locks to start with.

What version are you updating to / from?

This is on the server?
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cotton
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Joined: 12 Jan 2015, 18:38
Sage Version: v2013 19 UK/Europe/Africa

Re: Sage 50 Accounts Upgrade from v18 to v19

Post by cotton » 19 Jan 2015, 18:14

Hi,

Upgrading from v18 Sage Accounts 50 to v19 Sage account 50. The server has been rebooted (SBS 2003) but the problem remains :(

Cheers
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brucedenney
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Re: Sage 50 Accounts Upgrade from v18 to v19

Post by brucedenney » 20 Jan 2015, 12:08

In that case, I suspect it may be a permissions issue.

Check that all users have FULL access not just red/write.

Try deleting/creating a file in the directory to be sure.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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