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Customer write off

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AC32
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Joined: 04 Jul 2013, 14:33
Sage Version: v2012 18 UK/Europe/Africa

Customer write off

Post by AC32 » 22 Aug 2013, 14:56

I wanted to write off 1 transaction in a customer account but somehow ALL transactions for that customer have gone. There are many,many invoices involved and I cannot delete the transaction because Sage says it is a reversal, even though it has an "SC" reference.
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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: Customer write off

Post by brucedenney » 27 Aug 2013, 14:19

If you have written of the entire account, then sage will generate reversal transactions to do that.

You have 2 options

Restore a backup and rekey

Re-key all the original transactions sage has reversed for you.
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