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log in problems

Sage 50 general help forum - Free help and support for all general issues
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pamela
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Joined: 12 Feb 2013, 14:14
Sage Version: v2011 17 UK/Europe/Africa

log in problems

Post by pamela » 12 Feb 2013, 14:20

I was doing corrections on sage line 50 2011 v17 when my computer crashed. Because I was in the corrections screen, sage will not allow me or anyone else to log on. any help greatly appreciated
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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: log in problems

Post by brucedenney » 12 Feb 2013, 16:25

Go to your data directory and delete the queue.dta file
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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pamela
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Joined: 12 Feb 2013, 14:14
Sage Version: v2011 17 UK/Europe/Africa

Re: log in problems

Post by pamela » 13 Feb 2013, 10:54

Already tried that. Still won't let anyone log in
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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: log in problems

Post by brucedenney » 13 Feb 2013, 15:07

You have deleted it from a directory that is not your working data directory I expect.

This guide will help you find the company file, which contains the path to the sage data.

http://support.makingithappen.co.uk/gui ... d_data.htm

Deleting the file form the correct directory will work.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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