cannot access backup because Sage transaction email is logge

2ITDave · Post by **2ITDave** » 23 Jun 2010, 16:47

I have a problem where you get the following message "you cannot access backup because Sage transaction email is logged in.....".. Nothing I do seems to get me out of this state, and I can't either restore, backup or run maintenance.

Does anyone have any answer to this? I am on 16.00.17.0154
Many thanks
Dave

Post by **brucedenney** » 24 Jun 2010, 11:14

locate your data set using these instructions

http://support.makingithappen.co.uk/gui ... d_data.htm

In the accdata folder delete the file queue.dta (or rename it if you are nervous)

2ITDave · Post by **2ITDave** » 24 Jun 2010, 22:17

Many thanks - all fixed.

suewarwick · Post by **suewarwick** » 03 Aug 2010, 10:20

You need to go to Help and then About
Click on the System Info tab
Click on Directories on the left hand side
then right click on data directories and open the folder
minimise this folder
shut Sage down
open the folder
press Q on your keyboard
delete the Queue file
shut down the folder.
re-open Sage and your problem should have gone.

ChristineB · Post by **ChristineB** » 04 Aug 2010, 12:54

Brilliant, this worked for me too...after spending hours trying to solve this!! Thank you so much!!

Val · Post by **Val** » 20 Jan 2012, 10:25

Transaction email problems: I accessed accdata file and renamed setup.dta (newsetup.dta) and now Sage won't open, wants me to set up a new company and, when I look back in the accounts folder, accdata is empty. I'm on the verge of panicking!

leyburnsolutions · Post by **leyburnsolutions** » 20 Jan 2012, 10:37

That is because you've renamed the wrong file - it is QUEUE.DTA that should be renamed, not SETUP.DTA. SETUP.DTA is probably the most important Sage file and, without it, Sage believes that no company data exists.

Your data files should still be there so rename the file back again. If the files are not there and,if you have a backup of the data, work through the new company wizard and then, once you are in to the new company, restore your backup.

John

Post by **brucedenney** » 20 Jan 2012, 11:35

Oops my error, spoke to val and sorter her out and corrected the error in the earlier post.

As is so often the case, tmail wasn't wanted, just emailing reports.

Here is the guide to emailing reports
http://support.makingithappen.co.uk/gui ... eports.htm

welshal · Post by **welshal** » 13 Jun 2012, 07:51

Hope you able people can help.

Having tried to set Transaction Email up and failed at the Tax Codes hurdle, how can I stop Transaction Email from getting in the QUEUE.DTA?

Any help appreciated.

Al.

Post by **brucedenney** » 14 Jun 2012, 09:22

First can we backup a bit.

Are you really wanting to do BASDA eBiz xml EDI transactions with trading partners?

Most people who get into tmail don't really want to be using it, many have mistakenly thought it is how you send invoices by email.

SageForum for UK versions of Sage 50- Help and support.

cannot access backup because Sage transaction email is logge

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