Need more, need help now?
- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
- - - - - - - - - - - - - - - - - - Your own domain name - email - a shop - wordpress - woo commerce - ticket systems - help desks - forums - portals
Sage 50 general help forum - Free help and support for all general issues
-
doug27
- User
- Posts: 2
- Joined: 04 Jan 2012, 17:29
- Sage Version: v2012 18 UK/Europe/Africa
Post
by doug27 » 06 Jan 2012, 14:01
Line 50 Version 18.1.0.6. Micrsoft Windows XP Prof
We have a problem with one days dispatches.
3 SOPs were allocated and sent out. Dispatch notes printed, Invoices created as normal
However when logging on another day the 3 SOPs were not completed with no reference to the Invoice that had been created.
In the Invoice screen the Invoices were there.
From the Products pages they had been dispatched.
In the SOP screen we can re-allocate product to these 3 SOPs!
What happened and how to correct
Doug
-
KeithR
- User
- Posts: 4
- Joined: 04 Jan 2012, 12:07
- Sage Version: v2012 18 UK/Europe/Africa
Post
by KeithR » 10 Jan 2012, 14:52
First of all - that sounds strange, maybe a bug in the system I'm not sure...
Is your system a network setup? Does it appear this way now from all PC's with different users logged in?
To correct would be a manual process, if you need the SOP's to show as complete you will need to despatch again, this will create duplicate invoices and affect stock codes again, so you can delete invoices and adjust in stock with correct values to correct
Or, just delete SOP's, as invoice and products are showing as affected?
-
brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Post
by brucedenney » 10 Jan 2012, 16:17
Check your Data in file Maint....
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming
Contact me.
-
doug27
- User
- Posts: 2
- Joined: 04 Jan 2012, 17:29
- Sage Version: v2012 18 UK/Europe/Africa
Post
by doug27 » 11 Jan 2012, 12:02
Just found out what happened.
A lazy user was duplicating an SOP and screwed it up so decided to take the previuos days back up and overwrite only the product.dat file!
I hopefully corrected by: deleting the 3 invoices, reset invoice no at teh first deleted invoice no, changing SOPs to S1 then dispatch finally redated invoices.
Many thanks for the replies & help.
Doug.
-
brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Post
by brucedenney » 11 Jan 2012, 12:38
Bad Bad User...
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming
Contact me.
Who is online
Users browsing this forum: Semrush [Bot] and 1 guest
