Hi
I am missing customer invoices from the customer invoice list, even after i have updated. If i manually enter the missing invoice number into the create an invoice window the invoice details appear.ut disapper again when i exit the screen
I have tried to compress and re index the data and no errors appear when i check the data.
Please can anyone help?!
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Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
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missing customer invoices from list
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TURNERSHELP
- User
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- Sage Version: v2009 15 UK/Europe/Africa
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brucedenney
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- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Re: missing customer invoices from list
Is the customer account balance correct?
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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TURNERSHELP
- User
- Posts: 3
- Joined: 08 Nov 2011, 16:55
- Sage Version: v2009 15 UK/Europe/Africa
Re: missing customer invoices from list
Yes, the customer account balance is correct and the invoice can be viewed from the activity screen.
It appears that last invoice raised, saved and updated does not appear on the invoice list unless you log in and out of sage but the customer account balance changes immediately on updating.
It appears that last invoice raised, saved and updated does not appear on the invoice list unless you log in and out of sage but the customer account balance changes immediately on updating.
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brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Re: missing customer invoices from list
Is the invoicing module sorted by invoice number and in ascending order?
If not try clicking on the heading to sort it that way.
If not try clicking on the heading to sort it that way.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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TURNERSHELP
- User
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- Joined: 08 Nov 2011, 16:55
- Sage Version: v2009 15 UK/Europe/Africa
Re: missing customer invoices from list
Hi
yes the invoices are sorted into order but still does not appear , it is always the last invoice raised that doesnt show until you log out and back into sage, despite being printed and updated!
yes the invoices are sorted into order but still does not appear , it is always the last invoice raised that doesnt show until you log out and back into sage, despite being printed and updated!
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leyburnsolutions
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- Joined: 14 Apr 2011, 18:02
- Sage Version: v2014 20 UK/Europe/Africa
Re: missing customer invoices from list
Try the following:
1. Find the SAGE.INI file - assuming an install on Vista/Windows 7, this will be in c:\programdata\sage\accounts
2. Open the file in Notepad and look for a section that starts [SG50]
3. Below that, add a line - CompressUsingFileSize = 1
4. Save the file
5. Go back into Sage and run Compress
6. Go to the invoice list and see if that last invoice has appeared.
John
1. Find the SAGE.INI file - assuming an install on Vista/Windows 7, this will be in c:\programdata\sage\accounts
2. Open the file in Notepad and look for a section that starts [SG50]
3. Below that, add a line - CompressUsingFileSize = 1
4. Save the file
5. Go back into Sage and run Compress
6. Go to the invoice list and see if that last invoice has appeared.
John
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