MISMATCH WITH HEADER TRANSACTION

[viv123]

I have some problems with my sage 50 accounts, although monthly invoices have been posted and appear on the account they are not coming up on the statement - when checking for errors I have mismatched with header transaction on multiple transactions that are split and not linked to ledgers - any help gratefully received

[leyburnsolutions]

It means that you have data corruption. You can try the following:

1. Take a backup.
2. Run the Clear Audit Trail routine with a date of 01/01/1980.
3. In File -> Maintenance, run both ReIndex and Compress.
4. Run Check Data again.

If you still have errors, you have the following choices:

1. Restore a clean backup that has no errors albeit any data entered since then will need to be reentered.
2. Send the data to Sage to fix - potentially expensive and you could be without your data for 4-5 days unless you pay a huge amount (up to around £800+VAT) for an overnight fix.
3. Send the data to a Sage Developer who offers a Data Fixing service which is generally cheaper and quicker than sending it to Sage. Bruce who runs this site offers such a service as does at least one other person I can think of

John

[viv123]

Many thanks John, I will give it a go.

[brucedenney]

I think that you will find that once transactions are mismatched there is not a lot that can be done at the user end to match them up again.

Indeed a data repair would not match them up it would only remove them, and you would have to rekey them.

I have seen data with thousands of mismatches where the data just is not there to be recovered. Bacuk before doing any fix, because fix can make things worse.