Refunding a customer in sage

[Donna]

Good Morning,

i have a small problem.

i have a number of customers listed in sage, one of them require a refund against an invoice that has been paid.

i am not sure how to show the refund in the customer account as well as the bank account in sage. we have our own invoicing system so only use sage for accounting and therefore cannot use the wizard.

can you help?

thanks
Donna

[brucedenney]

What version of Sage 50 are you running?

[Donna]

version 12.01.0070 is this what you are looking for?

thanks
D

[brucedenney]

Unfortunately Customer refund transaction did not exist in that version, so you have to do it the long way.

On the customer account enter a dummy credit not to represent the cheque you wrote out to them, it is tax code t9 it goes to nominal account 9999
On the bank account make a payment to represent the cheque you paid to them, it is tax code t9 it goes to nominal 9999

the balance of 9999 should be 0 before and after doing the transaction.

[Donna]

that is great Bruce thank you.

Donna

[Donna]

hi bruce - i tried what you suggested however it leaves a balance of double the amount in the debit side of nominal code 9999.

do you have any more suggestions??

[brucedenney]

Sorry I am an idiot, the customer account balance will have gone the wrong way as well the credit note should have be an invoice!!