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Cannot log into sage....

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rockersbrew
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Posts: 1
Joined: 06 Jan 2011, 17:30
Sage Version: V10 UK/Europe/Africa

Cannot log into sage....

Post by rockersbrew » 06 Jan 2011, 18:30

Cannot log on!!!
m using windows XP and have been running this version of sage on the same system for the last few years.
Sage line 50 financial controller version 11.01.0030

I am unable to log into my sage. The sage has been running on the system for over 24 hour’s with-out logging off. I restarted the computer this afternoon and started Sage. Logged in as usual but screen alert came up with “You have entered an invalid password.
There is no other user logged into the system...I have goggled this and come across the following below which I followed, but still am not able to log into sage...Please help?
“If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that user’s session. If you are sure that the user is not actually logged in its OK to allow Sage to clear the session and log in.”

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brucedenney
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Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: Cannot log into sage....

Post by brucedenney » 10 Jan 2011, 12:01

I suspect that the sage path to the data has been lost and it is trying to open a default set of data.

Try using the username manager and no password, if that works, restore your last backup and all should be well, even if your data is in a different location.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

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