Hi,
We use Sage Line 50 v11, single user.
During use (working in the fixed asset register) norton antivirus popped up with a script blocking error message and immediately closed Sage down.
Now, trying to log in is says "user name is in use - the program cannot connect you at this time". The bottom left of the screen also says "connecting to server...."
We have tried rebooting the computer, but this didn't clear the error.
Any help greatly appreciated.
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- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
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Login problem
-
brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Deleting the queue.dta file will enable you to log in.
(it is located in your sage accdata directory)
You may also need to tell norton to allow the script to run.
(it is located in your sage accdata directory)
You may also need to tell norton to allow the script to run.
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