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Transaction e-mail

Sage 50 general help forum - Free help and support for all general issues
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michael
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Posts: 12
Joined: 27 May 2009, 10:41

Transaction e-mail

Post by michael » 09 Oct 2009, 14:57

We tried to set up transaction e-mail recently – this has been a disaster.

We have been told that Sage have an unresolved problem with this facility and I would appreciate any assistance

We are frequently blocked from using Sage with the following message:

“You cannot access VAT Return** because transaction e-Mail is logged in on machine Sage_T-eMail.”

** (this appears with various applications in addition to VAT Return)

We need to resolve this urgently – we can manage without transaction e-mail if it does not work.

I have e-mailed Sage but they have not yet replied

Iwould much appreciate any advice.
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Site4
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Posts: 63
Joined: 08 Oct 2009, 12:39
Sage Version: v2009 15 UK/Europe/Africa

Re: Transaction e-mail

Post by Site4 » 09 Oct 2009, 15:49

michael wrote:“You cannot access VAT Return** because transaction e-Mail is logged in on machine Sage_T-eMail.”
That tends to suggest that either Tmail is still in use or it was abnormally exited...

Deleting queue.dta will clear the user list and let you get at single-user mode modules.
Dave
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michael
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Posts: 12
Joined: 27 May 2009, 10:41

Re: Transaction e-mail

Post by michael » 29 Oct 2009, 09:56

Thank you very much, Dave. Problem solved!
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Site4
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Posts: 63
Joined: 08 Oct 2009, 12:39
Sage Version: v2009 15 UK/Europe/Africa

Re: Transaction e-mail

Post by Site4 » 29 Oct 2009, 23:24

Glad to hear it!
Dave
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