line 50 printing problem on client pc

dunnyr · Post by **dunnyr** » 01 Apr 2009, 18:08

have a problem with line 50 v 13-02.27-0141
on one of the clients when you try to preview a invoice for printing
the program just hangs
the client machine prints ok
have tried removing sage of the client and reloading it
but still happens any ideas
regs bob

Post by **brucedenney** » 03 Apr 2009, 12:03

Uninstall, delete any "remains" and reinstall.

You have checked that this is the PC, not the userid used to log in?

dunnyr · Post by **dunnyr** » 03 Apr 2009, 14:26

have tired uninstall and deleting from client and reinstalled to new directory also removed user from list set up new user
client still hangs when printing only does it on sage
client running vista has been running for over a year no problems
all the other clients work ok

Post by **brucedenney** » 09 Apr 2009, 09:19

To be clear, the PC hangs when you preview, but not when you print.
It does this if you log in as any user
It only affects this one PC

You have not applied all the Sage updates and patches from the Sage Support Website so start by applying them. (Keep the downloaded copy to reapply to all other workstations/ future additional client installs)

Did you remove all the "remains" in %Program Files%\Common Files\Sage... ?

Can you print to file.. and more specifically to PDF?
Can you print to email?

Have you installed any other Sage products onto this PC eg Payroll?

dunnyr · Post by **dunnyr** » 14 Apr 2009, 21:11

yes to the 1st 3 three of your replys
client hangs on preview or print

not done any updates or patches for a while as all machines where working ok

removed all sage from sage directory on c drive
then reinstalled from cd into new directory and mapped network drive

not added any other sage products

Post by **brucedenney** » 15 Apr 2009, 10:34

Has doing the updates made any difference?

dunnyr · Post by **dunnyr** » 16 Apr 2009, 18:27

not done any update yet
but the client machine will print to file or print to email
but still hangs when preview or print is selected
have tried different printer on client
get same out come

Post by **brucedenney** » 25 May 2009, 16:55

so printing to pdf does work?

When you "cleaned" the un-installation you needed to also remove the remnants form the common files / sage directories.
It would also be a good idea to remove the application data / sage contents.

Now you have problems, it would be a good idea to apply the updates.

SageForum for UK versions of Sage 50- Help and support.

line 50 printing problem on client pc

line 50 printing problem on client pc

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