Transaction E mail setup

devonia259 · Post by **devonia259** » 21 Mar 2009, 10:03

Hi
I am trying to setup the 'Transaction E Mail' and I am told there is an invalid folder selected, and I should restart sage transaction and configure the default mail folder.
Fine, however the next box tells me that 'Sage transaction e Mail could not obtain access to Outlook' and do I want to work offline.
There appears no way to get past this problem.
As a matter of interest I can send individual e mails succesfully so Sage can access outlook for that purpose.
Any Ideas

Neil

Post by **brucedenney** » 30 Mar 2009, 14:03

Have you gone through the configuration options?

devonia259 · Post by **devonia259** » 30 Mar 2009, 22:12

Hi Bruce
I cannot get access to Outlook from transaction E mail, so even when you get to configuration it puts up a window saying no access to Outlook. I have set Outlook as the default E mail program.
Any ideas
Neil

Post by **brucedenney** » 03 Apr 2009, 12:01

the tmail setup is in sage in

Tools>Transaction Email

devonia259 · Post by **devonia259** » 07 Apr 2009, 12:57

Hi Bruce
I can get into the Tmail system and in the transmission box I try to configure where tmail collects and sends transactions. But the sytem says it cannot access Outlook and that I have chosen to work offline. How do get back online so that I can access outlook. I don't think I have asked to work offline at any stage.
Neil

Post by **brucedenney** » 09 Apr 2009, 09:46

Can you get into the Tmail setup?

devonia259 · Post by **devonia259** » 13 Apr 2009, 18:19

Hi Bruce
Yes I can get into Tmail but when I enter a message comes up saying.
'The mail folder selected to collect messages from cannot be found Sage T mail will now close. Please restart Sage T mail and run config to select the default folder.'
Press ok and another box comes up saying
'Sage Transaction e-Mail could not obtain access to Outlook. Do you want to continue working off-line?'
Select yes and it enters the T mail system. I have tried to run config from in T-mail but it say's I have selected to work off-line so cannot access Outlook.
I have no password to enter my Outlook so there must be some other barrier to accessing Outlook.
Any ideas?

Post by **brucedenney** » 15 Apr 2009, 10:33

Can you get into tmail? >>SETUP<<

This is where you need to configure tmail so it knows which folders in Outlook to get the mail from.

Then when you go into tmail it should find them and not complain.

devonia259 · Post by **devonia259** » 16 Apr 2009, 06:24

Hi Bruce
On entering the T mail setup I get the previously mentioned warnings. It will let me in but only working offline. I cannot change the settings as I have no access to outlook. There must be another setting that allows me access to outlook and untill I find it I cannot change any settings.
Once in tmail I can go to Tools, Options, this brings up the Tmail control panel. I can see on the email(basic) line that T mail profile is set to Outlook . The options are set to 'collect mail from Inbox'. If I hit the configure key it tells me I have no access to OUtlook
Neil

Post by **brucedenney** » 28 Apr 2009, 09:10

What version of Outlook are you running?

You do have Outlook and NOT Outlook express?

devonia259 · Post by **devonia259** » 29 Apr 2009, 06:26

Hi
Outlook 2007 (12.0.6316.5000)
Part of Microsoft Office Small Business 2007
Not Express.
I could origonaly get into Outlook from T mail but only once
Cheers
Neil

Post by **brucedenney** » 30 Apr 2009, 08:17

What version of Sage 50 are you running?

devonia259 · Post by **devonia259** » 30 Apr 2009, 21:33

Sage version 14.0.12.153

Post by **brucedenney** » 05 May 2009, 14:36

Your version is not up to date.

Please re-read this post and do all it says.

viewtopic.php?f=1&t=49

devonia259 · Post by **devonia259** » 07 May 2009, 07:07

Hi
Thanks for your help
Updated all I can find. Version now 14.01.26.246.
Still same problem
Have I missed some updates?
Neil

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