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'hanging' when cahnging default nominal code

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RILEYBEER
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Sage Version: v2016 22 UK/Europe/Africa

'hanging' when cahnging default nominal code

Post by RILEYBEER » 09 Dec 2016, 14:28

Hi, I am using V22 (updated May 2016) on Windows 10.
When processing sales and purchase invoices if I need to alter the default nominal code the machine gets stuck.The code I have over typed flickers for several seconds (sometimes a minute) before moving on to the next cell. Using it this morning, I went over to a spreadsheet while it was doing this and it got completely stuck. I had to go into task manager and close the program thus losing a whole bunch of postings.
Any ideas please?
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brucedenney
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Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: 'hanging' when cahnging default nominal code

Post by brucedenney » 11 Dec 2016, 12:00

Anti virus interference.

Set the prescribed exclusions in your anti virus product.

Check the vault for any sage files that may have been quarantined. If needed re install sage.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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Al_Hindmarsh
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Sage Version: v2012 18 UK/Europe/Africa

Re: 'hanging' when cahnging default nominal code

Post by Al_Hindmarsh » 12 Dec 2016, 12:01

I've just upgraded to V23 and this is happening to an accounts user. So it was working fine with V22. Will this still be an anti-virus issue ?77

Cheers
Al
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brucedenney
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Sage Version: v30 UK/Europe/Africa

Re: 'hanging' when cahnging default nominal code

Post by brucedenney » 12 Dec 2016, 15:16

If it is the AV then it is a rogue definition, definitions change daily.

Eliminate the probable and make your accounts more secure long term by doing the AV exclusions first.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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billshankley
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Joined: 30 Sep 2009, 12:55
Sage Version: v2015 21 UK/Europe/Africa

Re: 'hanging' when cahnging default nominal code

Post by billshankley » 12 Dec 2016, 16:37

We had issues with BitDefender causing similar problems (and a couple of others!) recently. Worth a quick uninstall to save yourself going crazy.
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