Lost Purchase Orders - Line 50 v11

shirl110 · Post by **shirl110** » 26 Jan 2009, 15:31

All the previous purchase orders have been lost - but when raising a new one, the order number follows on. I did a re-index through file maintenance. Is this what has caused it? How do I get the old ones back?
Tried a restore on a backed up file but this didn't restore the purchase orders. HELP PLEASE!

Post by **brucedenney** » 28 Jan 2009, 15:09

I suspect that the old purchase orders are still there.

My thought would be that you have a search applied, removing the search should make all the purchase orders reappear.

shirl110 · Post by **shirl110** » 28 Jan 2009, 15:14

Thankyou - I wish it were so simple. No searches applied, I'm afraid.

Post by **brucedenney** » 28 Jan 2009, 15:33

The backup should restore the data that was in the system at the time the backup was made.

Did you always run check data before you back up?

Are you sure the backup was made before the data "disappeared?"

If you want to send me the backup I will have a look for you.

shirl110 · Post by **shirl110** » 28 Jan 2009, 15:41

The check data was what caused the problem in the first place. It was coming up with an error and our IT guy fixed it - I went to do a backup separate from the company backup and left it running overnight. When I came in next morning the check data was completed but the backup had not kicked in. Could go into backup as users wanted to log in. So - if I restore the backup I lose a lot of information which has been entered since. If I do not restore I lose the orders. I feel as though they have been archived somewhere, but I don't know where to look.

Post by **brucedenney** » 29 Jan 2009, 19:38

Check data does not cause problems, unless you run the "fix" option.

You need to restore your last good set of data ie one that did not have errors in it.

The old orders are in the old backup by the sound of it. You don't have many options.

I could restore the data from the bad data set, export the order details and then import them back in to the current data set. This would cost around Â£200-300 to do...

shirl110 · Post by **shirl110** » 30 Jan 2009, 09:16

Have spoken with the boss and we have decided that the benefits of recalling the old orders are not worth large sums of money (incidentally Sage want the annual maintenance @ Â£650 + VAT before they will look at it). The good thing is that when entering purchase invoices, I use the 'Ex Ref' box for the order number so we do have some way of recalling stuff and then we just dig out the printed copy.

Thanks for your help anyway. I will certainly keep looking at the forum - who knows, I may be able to help others myself.

Regards

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Lost Purchase Orders - Line 50 v11

Lost Purchase Orders - Line 50 v11

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