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Urgent: Unbalanced TB on an old version of sage line 50

Posted: 03 Nov 2008, 23:01
by Kevjon
I am currently running a version of sage line 50 which is no longer supported (8.00.0019). Unfortunately, until early next year, I cannot upgrade to a more up to date version (trust me, I wish it was possible now, but for purposes of this request, please accept that it isn't).

We recently had a problem where a sundry debtor account lost all it's invoice information, but the data showed in the tb and in the invoice section. I ran the data check and fix data options which corrected this, but when it asked to recheck the data, sage crashed part way through the checking process.

This caused 3 old transactions to become corrupt and have left me with an out of balance tb, by a considerable amount.

I've re-ran the check/fax data since and it highlights the problem but wont correct it. I've tried deleting the original transactions hoping it would clear the out of balance and I could just re-input them at the original date. No such luck.

Any suggestions? Previous systems that I've used have had the options of doing 1 sided journals (admin/utility level only).

Many Thanks

Kev

Posted: 10 Nov 2008, 17:23
by brucedenney
The data is corrupt.

You have to restore a good backup.

It may be possible to do a repair on the data and remove the other half of the broken transaction, if you know where it is and if there are no other problems.

Would need your data and I would have to charge you for my time.