SageForum for UK versions of Sage 50- Help and support.

i use Version 13.02

when i go into any type of record (customer, supplier, nominal) and look at activity i sort the screen by date. but my system won't do it.


i work at another place and the system does it there

any ideas. i've had a look at settings but can't see what to do


jacqui

SOunds strange, it might be an upgraded version that has been partly broken.

1/ Are you sure it is V13, because older versions did not have this feature.

Do you see the sortable headers, do they work on reference or any other headings?

Does this happen if you try this in the demo data?

Dear Bruce

many thanks for reply

i use Version 13.02.17.0126

all other sortable headers work fine

i can see what it's doing now. when it sorts by date, it sorts by day number then month number then year number. rather than by entire date (eg by year then month then day) doh!

demo data does the same

dates are formatted in the same way as the program date

Might the date format be an issue with your regional settings in windows?

Dear Bruce

many thanks for your reply

Unfortunately not. all regional settings in Windows have been set to UK now, but it doesn't make any difference

any ideas?

Try reindexing the file and compressing them.

Dear Bruce

many thanks for your reply

have reindexed and compressed. seems to make no difference unfortunately

Try logging on using a different username?

i go in as manager but still no difference
Doh!

I am a bit stumped by this.

It could still be regional settings, windows sometimes fails to reset the setting when you change them.

To be sure reset the region, date and time settings to US, restart the PC log on and then set to UK settings, restart again.

If this still does not work, uninstall and reinstall sage.

Dear Bruce

many thanks for advice.

it's going to take me a while to action installing and reinstalling. i will get back to you when it's done to give you a yay or nay on success

kind regards
jacqui