SageForum for UK versions of Sage 50- Help and support.

Hi

I have a creaky Sage Line 50 V5. I have a problem sometimes when i go to update the ledger for invoices. When I choose the 'Preview' option, it goes onto the Update Ledger page & says...

'Reference 'xxxxx' has not been posted due to :- Missing nominal reference'. I then have to go into the offending invoice to the footer details and key into the global n/c 4000. It will then allow me to update.

And yet it doesn't do this every time, it will update as normal but then chooses to pick on certain invoices and bounces it as described above. Perhaps i have entered a wrong setting somewhere, but it's time consuming to have to do enter 4000 in the footer details etc.

Can you help ? I don't want to update to a newer version. It runs on Windows XP but I have always had this problem, even when I was on windows 98. I've just put up with it until now.

Hope you can help.

Regards.

As I've never seen V5 I am not sure how you would access your customer files but usually under Customer - Details the should be a box where you can enter the default nominal code for that customer and also a check box to allow you to use the default code in your sales invoices.

Hope this helps!

Thank you for your reply.

Yes, you're right and from reading your response I've also noticed that some of the many products I have don't have a default setting of 4000 in their nominal codes. It wasn't something that I looked out for when setting up items as I thought it was done automatically.

I'll go through all the customers & products to make sure they all have their codes input. Doh ! Thought I'd covered everything.

Thank you for your help, you've pointed me in the right direction !

If you want to set a default nominal code for products in your settings, you can then run error checking, this will comment, the missing nominal codes on products and the fix option should then apply the default to each product.


Backup before running fix.

Brilliant. Thank you.

The reason I don't know all about this is that I inherited the sage line 50 from someone who gave me their comp, but without any info on sage.

Best regards.