SageForum for UK versions of Sage 50- Help and support.

I have Sage Line 50 v 8. Operating system Windows XP 2002.

I am trying to run an aged creditors report for my end of year which excludes later payments. I have run it for the last 6 years without a problem This year the report will run if I do not tick exclude later payments box but when it is ticked it indicates that it is running the report but nothing happens. I have to get out of the program using ctrl/alt/delete then when I go back into Sage it says my user name is already in use.

I have the same problem with suppiler invoices due report but only if the exclude later payments box is ticked. I haven't had any problem with all the other nominal reports that the accountant needs.

What is going on? Please help.

The "username in use" message will always appear whenever you "crash" out of Sage and is "normal" so don't worry about it.

Just to confirm: the report works fine if you include later payments, but hangs if you exclude later payments?

Here are the first thoughts... sorry, but more questions than suggestions at this stage.


I wonder if there is an issue with Date formats on your PC. It may be worth changing the control panel>regional settings away from the UK saving them and then setting them back to the UK again.

Have you tried the other Aged Creditor/Debtor reports, does it affect all of them or just one?

How long did you leave the report to hang? Depending on the amount of data some reports can take a lot longer to run when you choose some options. Is there lots of disk activity whilst it is hung? Maybe you need to give it more time.

Have you had any other problems?

Have you checked your data for errors?

Do you have any problems accessing the Aged button in Suppliers/Customers?

I have a copy of V8 here and some sample data, I have been able to run aged creditor/debtor reports without any problems.

Hi - sorry for the delay in replying, I have been away. I have checked out what you suggested and all reports where there is an exclude later payments option do not run if the box is ticked. I leave it to hang for a long time before I give up.

I have checked for errors, there are 22, the same number as 2 years ago.

How do I change the date formats as you suggest?

Regards

Catherine

Control Panel>Regional Settings>

I suggest setting away from UK applyingt he change

and then changing back and applying