SageForum for UK versions of Sage 50- Help and support.

I had a laptop which was connected to a domain. I had sage installed on my machine and the data was locally set. There was a problem with the domain and they had to change the name of this domain. Since then, whenever i try to open sage, it takes long to start and asks for a password which have never set a password to log in. If I uninstall and re-install , it works fine untill i restore my companies and it asks for a password again. If I install sage on a different machine and restore the data it works fine too. Can somebody help please ?

Is your company data coming from a server on the domain if so you will need to rejoin your laptop to the domain in order to authenticate with whichever server/pc is holding the ACCDATA.

Its always best to rejoin to a domain if you once participated because the SID for the new domain will have changed and you laptop will need to authenticate with the rebuilt DC

Are you installing using the same username as when you experiance the problem?

The Data was installed locally ie, had nothing on the server, and can't join the old domain as it's not available now. the laptop is connected to the current domain with administratice rights. When installing yes, i'm installing with the same username but the domain name is different now. I think re-installing the whole machine will solve the problem.

Okay, I think the problem might be the crypto keys as you installed as a different user (it was a domain user) than you are now using.


The problem relates to a crypto key that the program creates in

C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
the key is given Creator Only rights which results in the symptoms that you are seeing.

The following should fix your installation.

Check you can view all files and hidden files

Check simple file sharing is off in the view options of windows explorer

Go to "C:\Documents and Settings\All Users" and give all users full
access and refresh the security options and untick inheritable
permissions and tick reset permissions on all child objects. Then under
the ownership tab make sure the owner is set to include the
administrators group and if the local user is not in the administrators
group add the local user to the owner list and tick the replace owner on
subcontainers and objects box.