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Sage disappearing after login
Posted: 17 Jul 2008, 13:26
by awrwallace
We have a new problem with Sage.
After a user logins as normal Sage does not open as per usual but just disappears. We are using version 12
Any ideas
Posted: 18 Jul 2008, 15:48
by brucedenney
Sounds like the Desktop issue that was resolve by a patch, have you applied all the latest patches.
(I think the sage site is down for patches at the moment, they are "remodelling it" you might have to ring sage and ask them to email them to you.
Posted: 21 Jul 2008, 09:02
by awrwallace
We had this problem before but our IT person at the time resolved it
He has since moved on .
What patch / hotfix no resolved this ?
Posted: 21 Jul 2008, 14:16
by brucedenney
No idea which patch fixes it, sage have made it very difficult to see what is addresses by patches, with thier new website design.
You need to apply the service pack and several hot fixes.
Your version number should be 12.01.0070 or higher
Posted: 28 Jul 2008, 08:54
by awrwallace
Hi I have applied the latest hotfix and updated to version 12.70 but sage is still disappearing after I login.
Posted: 04 Aug 2008, 13:52
by brucedenney
Did you apply all the older hot fixes before doing the latest?
Posted: 11 Aug 2008, 07:54
by awrwallace
No I applied the latest hot fix version 70
Thought that this hot fix included all the latest other hot fixes
AW
Posted: 13 Aug 2008, 12:09
by brucedenney
I think the fix you want is a file called sbddesktopinstallerl50v12.exe described as the SBDDesktop Installer Utility
Posted: 13 Aug 2008, 13:11
by awrwallace
Where can I find this ?
It is not available to download from the Sage website
Posted: 13 Aug 2008, 13:15
by brucedenney
It is on the support site.
http://support.sage.co.uk/default.aspx?page=25
you need to log in
go to downloads>updates>"Line 50 and Sage 50 Accounts"
11th item down about a third of the way down the page
"SBDDesktop Installer Utility"
Posted: 13 Aug 2008, 13:44
by awrwallace
Hi
Have created a login and gone to the area you mentioned.
However there is nothing in the drop down box to select from
Before clicking Go
Andrew
Posted: 13 Aug 2008, 18:32
by brucedenney
Select "Line 50 and Sage 50 Accounts" press go
and you should get a page.
Posted: 14 Aug 2008, 08:47
by awrwallace
I have downloaded the update suggested and installed it on the server Pc in question but to no avail - the problem is still occurring
Posted: 14 Aug 2008, 09:15
by brucedenney
Is this an installation that was working and has developed this problem or is this a new installation?
Is this a network installation or a single user installation?
Is this happening to all users on this workstation or just one user?
Is the sage user able to log in at other workstations?
Posted: 14 Aug 2008, 09:34
by awrwallace
--------------------------------------------------------------------------------
Is this an installation that was working and has developed this problem or is this a new installation?
Yes - we are using Sage over a VPN - was working OK now not working
Is this a network installation or a single user installation?
Network
Is this happening to all users on this workstation or just one user?
Just when using over the VPN link or when a user logs on the workstation locally
Is the sage user able to log in at other workstations?
Yes