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Supplier Dispute Codes
Posted: 18 Mar 2008, 20:08
by gemmaw
I operate on Sage Line 50 2007 and have started using the dispute codes on supplier accounts. When I take the dispute code off the invoice it remains on the supplier activity screen. This means I can't allocate payments or credits to the invoice. Can you offer me any help ?
Posted: 27 Mar 2008, 12:08
by brucedenney
The invoice should remain on the supplier activity screen.
If the dispute flag still shows on the activity screen, then this suggests that you have not removed the dispute flag.
Perhaps you have changed the reason to blank rather than removing the flag.
highlight the invoice and press the dispute button and the flag and the reason should go.
Supplier Dispute Codes
Posted: 27 Mar 2008, 16:59
by gemmaw
The invoice does remain on the activity screen but so does the letter d which shows it is in dispute. The method of using the dispute codes appears very straightforward and to alter the dispute code to blank would involve a different area of Sage, so I believe I am using the correct technique.
Posted: 28 Mar 2008, 17:57
by brucedenney
Either you are not following the process properly or Sage is broken badly.
I suspect the former.
Please describe the process you follow to "un-dispute" an item.