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sage instant accounts version 11 lost password
Posted: 21 Feb 2008, 21:17
by Peter Everson
I am a member of the management team of a small voluntary organisation which uses sage instant accounts version 11. The person who was responsible for the accounts has moved to another area taking the password information with him. We need to access the existing records and need to reset the password. Is there a software download available? if so, how can we obtain it? and what is the likely cost?
many thanks
Peter C. Everson
Posted: 13 Mar 2008, 16:44
by brucedenney
You need to jump through hoops and pay money to sage to get them to unlock it. In the old days you could hack them and reset them, unfortunately (or not) sage have made the system secure!
Lost sage password
Posted: 13 Mar 2008, 23:26
by Peter Everson
Hi Bruce, thanks for the advice. I did contact Sage and they wanted quite a lot of money to decipher the password. I eventually got it done by a company called D track. They were very quick and considerably cheaper than Sage.
I should have posted that the problem was now solved but I forgot to do so.