SageForum for UK versions of Sage 50- Help and support.

Hi

One of our customers has paid us twice on the same invoice, first by cheque which has been banked & again by BACS. They want us to send them a cheque for the overpayment but I'm not sure how to record it in Sage.

Any help would be appreciated.

What version of Sage?

It's version 11

Actually I've had a though about this....could I enter the overpayment as a bank receipt and then pay the customer the overpayment by cheque entering it as a bank payment?

The way I would have done it is to do the payment on account, then raise a dummy invoice to 9999 as tax code t9 to move the payment off the account (using a suitable description such as "Refund to customer") then done a bank payment to 9999 for the actual cheque.

V2007 onwards has a refund transaction....