SageForum for UK versions of Sage 50- Help and support.

Hi there,

I'm using Sage Line 50 v12. on Windows 7. This system has been running for years with only the occasional problem, but now I've suddenly lost the ability to email pdf copies of invoices. I use Thunderbird as the email software.

I can print absolutely fine. I can run the invoice and select "Save", then change it to a pdf type and it works, so the AmyUmi convertor seems to be working correctly.

If I go under "Invoice List" and select "Generate Report" I get an error "One of the messages produced by the report could not be sent, and it could not be saved to your mailbox"

If I go to "Preview" first I can choose email as browser or word and it correctly sends to Thunderbird as an attachment. If I select Adobe Acrobat at that point I get an error "The report could not be sent, please check your e-mail program. The error code reported was 2."

As far as I can tell, error code 2 seems to be a MAPI error, but as the other email options are working that doesn't seem likely.

Any other ideas that you can think of?

Sage have never bothered to get MAPI working with Thunderbird, as far as I knew it worked once a long long time ago but not for at least a decade or 2

My initial thought is that you may have updated Thunderbird by accident and that is what has broken things.

Try going back to an earlier version.

For longer term stability and less hassle, you are probably better off using Outlook or SMTP.

Thanks for getting back to me. I've been using Thunderbird for this for the last eight years with no problems, but tomorrow I was going to try rolling back to an older version and seeing if that fixed it - ran out of time today.

We can't use SMTP (at least as far as I'm aware) as there is nowhere to configure that in V12.

Rolling back Thunderbird has made no difference - it's only the PDF files which can't be sent, everything else is fine. However, as mentioned before, saving as a PDF works correctly.

I can only presume it's something in the printer setup, but I have no idea what - I've removed the SagePDFPrinter and then run both updates 2.10 and 2.51 which puts the printer back into Devices and Printers. If I go into the printer properties and try going into Preferences or try to print a test page I get "Printer not activated, error code -30".

I am missing the separate "Amyumi 450" printer which used to be on there, but I have also tried re-adding that and it's made no difference to anything either.

Is there another convertor that can be used? Do you happen to know where I can download an old copy of Outlook just to test that side of it?