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sage 50 cloud is not openning

Posted: 21 Apr 2022, 10:06
by sageNoob
I am trying to open my sage but its not opening just showing initial screen, i attached as screenshot.

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 10:14
by brucedenney
Is this a fresh install?

Has it been working in the past?

Has this happened after a reboot?

What AntiVirus software are you using?

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 10:26
by sageNoob
Its not new install. Earlier its working fine but today its power cut for a minute and then its stop to open.
For other machine in network is working fine.

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 10:27
by sageNoob
Its not opening so I reboot the system but still not working. No window update.

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 10:33
by brucedenney
Sounds like a file has been damaged by the powercut.

A reinstall would be my first suggestion, hopefully it will overwrite the damaged file and all will be good.

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 11:21
by sageNoob
could you provide me link for setup v25.1.128.0?

Re: sage 50 cloud is not openning

Posted: 21 Apr 2022, 11:31
by brucedenney
You can download it from your Sage account at my.sage.co.uk