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Back up
Posted: 01 Mar 2020, 16:01
by Office1
Hi there,
Normally I have no problem doing a daily backup of my data. However, a couple of times now I get an error message saying Y:\\ drive can not be found ! Ive always used this drive. When I try to save to C drive its not recognised.
Anyone else have this problem ?
TIA
Re: Back up
Posted: 02 Mar 2020, 12:50
by brucedenney
y:\ is almost certainly a mapped drive pointing at some file space on another device.
Windows frequently forgets mapped drives.
When you open File Explorer, you will see the drive with a little red X in the corner of the icon, this indicates it is not connected. Clicking on the drive will reconnect it
So next time, open file explorer click on the Y: drive and then try again and it should work.
Re: Back up
Posted: 02 Mar 2020, 13:34
by Office1
Thanks for that. The internet was really slow last thursday, Im using Sage 50 cloud, so thats probably part of the problem.
Re: Back up
Posted: 02 Mar 2020, 15:15
by brucedenney
Sage 50 Cloud is a desktop product, it should not be affected by internet speed, unless you have sage drive turned on.
Even in that case slow internet would not affect any drive mappings.
As such it is not part of the problem, it is a separate issue.