SageForum for UK versions of Sage 50- Help and support.

Our accountant is having a big issue trying to enter money amount in Cash Receipt panel. The empty field has "000.00" placeholder and it's impossible to write over this text with new amount. The zeros keep overwriting the number she tries to enter.
Is there any way to turn this off?

Please provide a screen short of where this is happening as I am unable to reproduce the issue.

Is it a Customer Receipt or a Bank Receipt?

brucedenney wrote: ↑11 Jun 2019, 14:06 Please provide a screen short of where this is happening as I am unable to reproduce the issue.

It's actually both the date and the amount fields that keep overwriting some sort of default values

So this is a customer receipt, the problem is that a Customer account has not been entered.

brucedenney wrote: ↑11 Jun 2019, 14:43 So this is a customer receipt, the problem is that a Customer account has not been entered.

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Thanks for the reply. The customer account is being selected as the first step, then she goes into amount fields, types in the amount left of the decimal point - all is fine. Then she tries to hit . or move cursor right to the . and type in cents value and there's no way to insert anything, zeros just keep deleting whatever she tries to enter. I tried switching to different keyboard, use both the regular . key and on the num pad. Can't do anything to enter .50 or .25 or anything after the dot.

Try doing it in the demo company.

Did you check your data?

Have you tried the popup keyboard button on the right of the field?

brucedenney wrote: ↑11 Jun 2019, 14:58 Try doing it in the demo company.

Did you check your data?

Have you tried the popup keyboard button on the right of the field?

The popup keyboard is the same, first digit ads number before . then "00" appear right away and when I hit the next digit - it is inserted after the zeros so I get "1.002".
Funny thing is - we were running this Sage installation on Virtual machine inside her Mac and there was no issue, we've decided to move it to regular pc because it was too slow and now we have this

Have you tried the demo company

Have you checked the data

brucedenney wrote: ↑11 Jun 2019, 15:08 Have you tried the demo company

Have you checked the data

Same effect on demo data

Have you correctly set the regional settings in Windows?

Has it got valid currency/dates etc?

brucedenney wrote: ↑11 Jun 2019, 15:20 Have you correctly set the regional settings in Windows?

Has it got valid currency/dates etc?

Yup, all is set correctly. We've restored from last backup from Virtual Machine installation. The only way to insert the amounts freely is to click on the calculator field, pick CC button at the bottom and then I can insert any numbers without interruptions. Any other way gets this bloody zeros to delete everything. Drives her maaaddd!

Restoring from a virtual machine is not quite the same thing...

I suggest setting them again. Set them to the wrong thing then the correct thing.

brucedenney wrote: ↑11 Jun 2019, 15:42 Restoring from a virtual machine is not quite the same thing...

I suggest setting them again. Set them to the wrong thing then the correct thing.

I've meant we've restored Sage only from the Parallels installation, not the whole Windows. The OS was installed fresh from the USB stick.

By default it could have american regional settings or something weird.

I strongly suggest checking and resetting them.

brucedenney wrote: ↑11 Jun 2019, 16:00 By default it could have american regional settings or something weird.

I strongly suggest checking and resetting them.

Do you mean resetting Sage? Would that delete all of the data?
Sorry I'm not a Sage expert, just helping the accountant as I'm the "IT guy"