Need more, need help now? we offer pay-as-you-go support, no contract, tenth of an hour billing, expert help, fast service, no call queue

Discounts on Sage products & subscriptions. Discounted subscriptions for customer using pay-as-you-go support or who are self-supporting.

Want web hosting, email, your own domain name, a shop, sage integration we can do it, from £12 a year!

Supplier refund doesn't match credit note due to delivery charges

Sage 50 general help forum - Free help and support for all general issues
Post Reply
NatashaLK
User
User
Posts: 6
Joined: 14 Jun 2018, 13:54
Sage Version: v2018 24 UK/Europe/Africa

Supplier refund doesn't match credit note due to delivery charges

Post by NatashaLK » 14 Jun 2018, 14:54

Hi

I'm using Sage 50 Accounts Version 24.2.

I recently returned some items to a supplier due to not needing them.

I have recieved a refund for the full amount less a £6 delivery charge for returning the items. The credit note provided by the supplier is for the full amount.

I have posted and allocated both of these transactions but the £6 is still sitting on the supplier account.

How do I correct this?

User avatar
brucedenney
Site Admin
Site Admin
Posts: 4037
Joined: 28 Feb 2006, 09:56
Sage Version: v2017 23 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by brucedenney » 15 Jun 2018, 10:46

You pay the supplier the £6 you owe.
For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

NatashaLK
User
User
Posts: 6
Joined: 14 Jun 2018, 13:54
Sage Version: v2018 24 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by NatashaLK » 15 Jun 2018, 12:01

Thank you for getting back to me.

The £6 is the remainder of the credit note from the supplier, so as far as Sage is concerned, the supplier 'owes' us £6.

If I enter a supplier payment or refund, our bank will then be out by £6.

Do I need to create a dummy invoice for the £6 and allocate it to the credit note? If so, what is the 'paper trail' required for this?

Hopefully that makes sense?

Many thanks

User avatar
brucedenney
Site Admin
Site Admin
Posts: 4037
Joined: 28 Feb 2006, 09:56
Sage Version: v2017 23 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by brucedenney » 15 Jun 2018, 13:17

Sorry, misunderstanding there.

You need to ask the supplier to reimburse you the £6 they owe you.
For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

NatashaLK
User
User
Posts: 6
Joined: 14 Jun 2018, 13:54
Sage Version: v2018 24 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by NatashaLK » 18 Jun 2018, 09:48

Hi, sorry.

They don't actually 'owe' us anything. The £6 was taken off the refund to cover the cost of shipping the items back.

Many thanks

User avatar
brucedenney
Site Admin
Site Admin
Posts: 4037
Joined: 28 Feb 2006, 09:56
Sage Version: v2017 23 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by brucedenney » 18 Jun 2018, 21:24

Then you need to offset the cost of the shipping against the £6 credit.

Do an invoice to whatever nominal you use for shipping. As you do not have an invoice, you will not be able to claim back any VAT.
For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

NatashaLK
User
User
Posts: 6
Joined: 14 Jun 2018, 13:54
Sage Version: v2018 24 UK/Europe/Africa

Re: Supplier refund doesn't match credit note due to delivery charges

Post by NatashaLK » 21 Jun 2018, 13:13

That makes sense! thank you :)

Post Reply

Who is online

Users browsing this forum: Bing [Bot] and 2 guests