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Despatching goods when on hold

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jimbell
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Sage Version: v2012 18 UK/Europe/Africa

Despatching goods when on hold

Post by jimbell » 20 Apr 2018, 10:35

We are running on V21 Sage 50
If we put a late payer on hold & still have goods to ship to them, when despatching a series of orders to a range of customers sometimes we can by accident despatch goods to the customer on hold.
The system lets us do this
When we despatch we dont normally open the SOP, we just click despatch order icon, then click no to issue delivery note only
We dont issue invoice at this time, we do that later in the week once double checked
Is there any way to make it so it is not possible to print the delivery note?
Then despatch person cannot do this in error
Any help appreciated :)

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brucedenney
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Sage Version: v2017 23 UK/Europe/Africa

Re: Despatching goods when on hold

Post by brucedenney » 20 Apr 2018, 10:40

You could sticks a big "ON HOLD" on the layout and using conditional formatting, based on the account status, suppress it from printing if the account status is good.
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jimbell
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Posts: 32
Joined: 26 May 2012, 08:21
Sage Version: v2012 18 UK/Europe/Africa

Re: Despatching goods when on hold

Post by jimbell » 20 Apr 2018, 21:02

thanks for the tip Bruce
Sounds a good idea!
We will experiment with what you mean & see if we can work out how to achieve it
Thanks

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