SageForum for UK versions of Sage 50- Help and support.

Hello

I am having trouble showing funds returned to customers, my accountant says to just leave them on their account but several people have had money returned and it is becoming hard to remember which ones have been returned and which ones are actual balances on their account.

For example, we often receive pro forma payment for an item but the final invoice raised is less than the pro forma payment:

Payment received £1000
Sales Invoice £950
Balance on their account that was returned £50

He said I shouldnt do anything that affects the bank account but surely if it is being reconciled it is not matching up because some balances have been returned and some are still on their account??

Any help would be appreciated.

Thanks.
Amy

You are correct, If you have refunded money and the cheque will not show up in the bank so it will not reconcile.

In Sage customer there is an option Customer Refund, this provides you with a way to write the cheque to the customer and it appear on their account and the bank.

I am sure it is not the case, but if you were to write off the monies you owed to customers, rather than giving them back, then you are committing a criminal offence (theft), this is something that you could be considered personally responsible for so you need to make sure that the refunds are done.