SageForum for UK versions of Sage 50- Help and support.

Good Afternoon,

We're having a strange issue with Sage 50.

We have started using the Sales Order -> Sales Invoice system built into SAGE as opposed to raising the invoices in a separate software and just manually putting the invoice on a customers account using "Batch Invoice".

However there is a weird error that has started happening that I can find no logic for.

When we "Update Ledgers" and post the invoices to their customer accounts - the Details field on the invoices is being left blank. But not all the time - and it appears to be random.

Does anybody have any insight into how SAGE decides what field to enter for an invoice "details" when Update Ledgers is run?

Thanks!

The first split (the first item) is the description, unless the global details section has been filled in.

Hi Bruce,

Thanks for your response,

S̶o̶ ̶t̶h̶e̶ ̶f̶i̶r̶s̶t̶ ̶l̶i̶n̶e̶ ̶o̶n̶ ̶a̶l̶l̶ ̶o̶f̶ ̶o̶u̶r̶ ̶i̶n̶v̶o̶i̶c̶e̶s̶ ̶w̶i̶l̶l̶ ̶b̶e̶ ̶p̶r̶o̶d̶u̶c̶t̶ ̶c̶o̶d̶e̶ ̶"̶M̶"̶ ̶a̶n̶d̶ ̶t̶h̶e̶n̶ ̶t̶h̶e̶ ̶2̶n̶d̶ ̶l̶i̶n̶e̶ ̶w̶i̶l̶l̶ ̶b̶e̶ ̶p̶r̶o̶d̶u̶c̶t̶ ̶c̶o̶d̶e̶ ̶"̶S̶3̶"̶ ̶-̶ ̶w̶o̶u̶l̶d̶ ̶S̶A̶G̶E̶ ̶b̶e̶ ̶r̶e̶a̶d̶i̶n̶g̶ ̶f̶r̶o̶m̶ ̶t̶h̶e̶ ̶"̶M̶"̶ ̶l̶i̶n̶e̶ ̶o̶r̶ ̶"̶S̶3̶"̶ ̶l̶i̶n̶e̶?̶

A̶l̶s̶o̶ ̶i̶'̶m̶ ̶u̶n̶s̶u̶r̶e̶ ̶w̶h̶e̶r̶e̶ ̶t̶o̶ ̶f̶i̶n̶d̶ ̶t̶h̶e̶ ̶"̶G̶l̶o̶b̶a̶l̶ ̶D̶e̶t̶a̶i̶l̶s̶"̶ ̶s̶e̶c̶t̶i̶o̶n̶

Hey Bruce, just an update - we've figured it out. It seems that some invoices have had the Global Nominal code entered which has then taken the Global details section (which is blank). Thanks for your help!