Restored Sage 50, now Sage manufacturing freezes on login before we can restore.
Posted: 12 Jan 2017, 19:02
Hi All,
Sage 50 Accounts Version 23.0.3.140
Sage 50 Manufacturing 2013
Server 2012 R2 Standard
Client machines operating system Windows 7 SP1 Pro.
We had warnings flag up when we ran the maintenance check, we then troubleshooted them. We then ran the data check again and we had two errors. I troubleshooted these and we had to delete, reindex, compress. This resulted in more problems and part of our sales order module becoming corrupt. We then decided we needed to restore the data to a point where there weren't any problems.
For Sage accounts this went smoothly, however, we then went to restore manufacturing, but could not as when we log in, it crashes on the log in splash screen. It has been like this for hours now (14:00-19:00 - 5 hours).
Our support walked us through all of this and explained it might be an over night situation and they manually got the file from the back up folder and placed it in the sql express database folder, they explained as the schemas are syncing the account data with the manufacturing data and especially the allocations which take a very long time to sync.
I have to take their word for it as they know a lot more about Sage than I do, however, I wanted to know if anyone has experienced anything similar when restoring accounts and manufacturing.
It's really important we can use our system asap, so if anyone has had a similar experience or has instruction on what to do in this scenario, please let me know. I would be hugely grateful and can come in really early tomorrow to sort it out!
Thank you for taking the time to read this.
Nathan
Sage 50 Accounts Version 23.0.3.140
Sage 50 Manufacturing 2013
Server 2012 R2 Standard
Client machines operating system Windows 7 SP1 Pro.
We had warnings flag up when we ran the maintenance check, we then troubleshooted them. We then ran the data check again and we had two errors. I troubleshooted these and we had to delete, reindex, compress. This resulted in more problems and part of our sales order module becoming corrupt. We then decided we needed to restore the data to a point where there weren't any problems.
For Sage accounts this went smoothly, however, we then went to restore manufacturing, but could not as when we log in, it crashes on the log in splash screen. It has been like this for hours now (14:00-19:00 - 5 hours).
Our support walked us through all of this and explained it might be an over night situation and they manually got the file from the back up folder and placed it in the sql express database folder, they explained as the schemas are syncing the account data with the manufacturing data and especially the allocations which take a very long time to sync.
I have to take their word for it as they know a lot more about Sage than I do, however, I wanted to know if anyone has experienced anything similar when restoring accounts and manufacturing.
It's really important we can use our system asap, so if anyone has had a similar experience or has instruction on what to do in this scenario, please let me know. I would be hugely grateful and can come in really early tomorrow to sort it out!
Thank you for taking the time to read this.
Nathan