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Month end balance
Posted: 07 Nov 2016, 12:56
by caz2994
I Have entered a customer receipt for 31/10/16, the invoice was dated 1/11/16 but as at the end of the month of October the customers account does not show a credit balance on an aged debt report and will not produce a statement. The receipt was input on 3/11/16 but the transaction date was 31/10/16. Anyone know why this is happening.
thanks
Carolyn
Re: Month end balance
Posted: 08 Nov 2016, 16:54
by brucedenney
If the payment is matched against the invoice, then the "outstanding items only" will see no outstanding items, if you use an "all items" layout you should see it.
Re: Month end balance
Posted: 09 Nov 2016, 12:45
by caz2994
The invoice is matched against the receipt it is not showing on an aged debt as a credit balance.
Re: Month end balance
Posted: 15 Nov 2016, 16:52
by brucedenney
If you un-match it it will.