SageForum for UK versions of Sage 50- Help and support.

I am trying to refund a cheque that the bank has returned
I know how to do this but the cheque I am looking for is not displayed
Is there a limit of transactions displayed??
I need to retun the last cheque but all the cheques previously paid by customer are there except this last one??
Can any one help

thank you so much in advance

If the cheque is not showing in your accounts, then perhaps you never wrote it/banked it as far as Sage is concerned.

Or there is some other problem.

Does it appear on the customer / supplier account?

Yes it appears in the customer accounts
it has also be reconciled in the bank account
they only issue i can see is my company is very small and i was asked not to clear the audit trail
Is it possible for there to be too many transactions in the account??

If you are not a big company with lots of transactions then you can leave the audit trail intact for years and years.

There is no limit on the number of transactions (well there is really but it is so huge in practical terms there is no limit even for large companies)

If you can see the transaction in the customer ledger then you can see the audit trail number associated to it on the far left.

Using this number you should be able to find it in the bank account and the audit trail.

Where is the cheque not showing on your accounts?

You say you know how to handle a bounced cheque.

There are several ways one could do it, which method are you using?

I wanted to use the wizard to do a customer cheque return but it is not there in the list
It is correctly entered and there seems no logical reason for it not to work??
I have done it before
It is showing all the other cheques recieved by this customer but not the last one which is the one that bounced

No idea why the wizard won't work for you, personally I have got mixed up by the naming on some wizards in the past, so, I just do it manually.


Raise a dummy invoice to the customer account (T9) to reverse the Cheque on the Customer Account. Use 9999 for the nominal

Do a bank payment (T9) to 9999 to create the bouncing entry on the Bank account and to rebalance account 9999.

I did the dummy invoice and just did journals to counter act the bank
Many thanks for you help