SageForum for UK versions of Sage 50- Help and support.

Hi,

I'm running Sage 50 Accounts Pro (Subscription) v22.0.10.368.

I have an issue where, only in a specific company file, when I try to access Settings > Company Preferences, I'm prompted for password, which when entered causes the program to close. It doesn't matter who is logged in, or which user I'm attempting this from.

to be clear , attempting the same, on the same installation, but from a different company file does not present an issue.

Likely related, I've noticed when I attempt to use the SagePay 'Download Receipts' function in bank, when clicking on 'Download Now' the program closes too.

The entry level sage support team have tried a number of steps, including clean reinstall without success.

Anybody came across this issue before or have any suggestions on how to resolve?

Kind regards,
Steve

Never encountered it.

My thought is that it could be an error in the data set.

I would make a fresh install of Sage on a separate PC, restore the data and see if it still crashes, this would establish the issue as a data problem not a program problem.

This is not going to solve the problem, but it will eliminate or confirm the possibility of an untrapped data error causing it.