SageForum for UK versions of Sage 50- Help and support.

Hi all,

Sage 50 Pro user, slowly getting the hang of things... but I've had a Delivery Note chewed up by the printer and can't find a way to reprint it.

I can find the customer, open the associated product sales order, find the 'Despatched' tab and from there print off a despatch note. Near as I can tell this has identical data to the delivery note... but it's not pretty is it? This is to go out to a customer, so I don't want the GDN, I want it in the delivery note layout I spent ages on Seems to be no way of picking a template for the layout that I can see...

The order is marked as complete but hasn't been posted yet, if that's relevant.

I presume there must be an option for running a new copy off - I can do it for the invoice just fine (assume because it's not posted yet) which is handy because that, too, fell victim to my printer. But can't find a way of doing the same thing for the delivery note.

Hope one of you can help!

If the order is marked as complete then the invoice will have been created and the good will have shipped.

As such there is no way to recreate the delivery note as this is created from transient data as the order updates.

There are a couple of things you could do/use:-
The GDN is a similar document
The invoice has been created so you could copy the invoice layout and add the words "delivery note" and remove the prices.

Thanks Bruce. We went with your final suggestion, i.e. tinkering with a copy of the invoice template and giving it the title Delivery Note.

I follow your explanation of Sage's logic, but haven't they ever had a printer jam?

I am with you.

Safe way to print delivery notes is to safe it as file first so you will always have a back up file.