SageForum for UK versions of Sage 50- Help and support.

Hi

I'm new to all of this and have got myself in a pickle!

I used an incorrect customer invoice number but didnt notice until after I'd updated ledgers and posted a payment receipt to the invoice. I have managed to delete the error and put the correct invoice number to it which is fine. BUT i now need to use the incorrect number as it is the number on another customer's invoice. As it has been used before Sage won't allow me to reuse it.

How do I go about rectifying this please?

You don't say which version of Sage 50 you are using it just says Other.

If you have deleted the invoice out of the invoicing module then you should be able to re-use it, subject to the auto number lock being disengaged.

Here is the procedure you should have done.

1 Delete the invoice form the invoicing module
2 Delete the transaction in the Audit trail
3 Re create the invoice in the invoicing module with the correct number
4 update the invoice to the audit trail
5 do a customer receipt, pick up the payment on account and match against the invoice.

If you are entering invoice numbers on invoices in the invoicing module then I infer that the auto number lock is not enabled.

If not you can remove it in Settings>Invoice and Order Defaults

That's sorted it out, thank you so much! I'd only deleted the invoice module and missed the audit trail