SageForum for UK versions of Sage 50- Help and support.

Hi,

Does anyone know how or why this happens, and how i can rectify it?
I have Sage 50 2013 Professional. I had a customer who's cheque bounced so went through Customer Write Off/Refund and marked it as a 'cancelled cheque'. We have since had a part payment and marked as sales reciept (cannot allocate against invoice for some reason) however the full balance is still showing on our debtors list and the payment is not showing.

Any ideas?
Many thanks.

Are you on Cash accounting for VAT?

Hi,

Yes I am.

When Sage reversed the cheque it probably used the wrong tax code, as a result you now have mismatched tax code between the outstanding "Bounced Cheque (T9)" and the Payment On Account (T1)

Can you list out the transactions on the account and see which transactions have which tax codes.

I can then advise how to go about fixing it.